All required documents are mandatory in the assistance process. Equipment without an invoice will not be received. Read carefully to avoid delay, loss or return of the shipment.

The client must fill out the repair authorisation form, provide delivery address information, and issue the shipment invoice for repair. It is mandatory for the invoice to be on the outside of the box, in a visible location. If you have any questions regarding the filling out or the sending process to us, please contact technical support through this form to arrange international shipping logistics according to your country.

For equipment outside the warranty, we inform you that there is a fee for the technical analysis, which is charged if the client does not authorise the budget for equipment maintenance. We will not accept freight collect. If the equipment is under warranty, please contact us through this form, requesting a free shipping label.

Shipping address: HEXAGON

Rodovia SC 401 - Km 7.5 - 7001

Neighborhood: Santo Antônio de Lisboa

City: Florianópolis

State: Santa Catarina

Zip code: 88050-000

Access the link and follow the procedure described in the file.

You should contact us through this form to request field service. Please, provide the full address of machine location, contact phone, GPS device model, serial number (label behind device) and the reason for the technical visit, describing in detail the problem. The factory will respond the same day, either by e-mail or telephone, to schedule the technical visit, and to quote a price in case of charged visit. The factory may request more information for warranty situations.